• The Need For More Transparency When It Comes To The Data Apps Collect

    Over the past few years, there has been a significant shift in rhetoric from Apple and Google as it relates to privacy. While Apple seeks to use privacy as a point of differentiation, the reality is Apple is the best of a bad bunch. There is much that needs to be done.

    Indeed Apple has taken many steps to improve the privacy and sought to limit the data applications have access. They have not gone far enough.

    We’ve all become familiar with their sleek brand positioning best captured in their “Privacy. That’s iPhone” campaign. A step that did wonders for the brand’s perception in market. But unfortunately for consumers, the big Apple is still complicit in enabling many applications to extract significant amounts of data from users phones / tablets for what can only be considered user profiling and tracking. Which prompts the question, why else would numerous apps need to send battery percentage or phone carrier information back to their servers? Further, why should any app be allowed to make calls out to servers before the app has fully launched?

    Apps do have a legitimate purpose for accessing these types of information to deliver better user experience, and there are valid reasons for some applications to connect to third parties and the internet upon launch. Its worth noting that any solution posed to limit their access would be complicated. But really the question worth posing is while consumers may accept dialogue boxes for Bluetooth, microphone and location, would they be accepting of the many more dialogues currently unbeknownst to them which occur every time they open an app?

    Amidst the array of arguments, the positioning around relevance and user experience, the onus is on the OS creators, app developers and ultimately brands to do more in controlling what applications extract from an individual’s personal device. Since the introduction of GDPR and CCPA, all companies should be seeking to limit what data they collect regardless of where they are in the world. A legal lead approach is not all ways the best approach and developers and brands need to be good global citizens. In marketing circles, the notation that our laws will change sooner or later, means we need to embrace that data minimisation, better consumer engagement and value exchanges for experience are the future.

    It is in this context that all organisations should seek to remove, to the greatest extent possible, any data collection that does not directly assist in them delivering value to consumers. Brands need to wake up and realise that they must differentiate to succeed in the long term. Differentiation based on the data they collect on consumers is not a long-term strategy for competitive advantage. The collection of data should seek to improve the user experience - in ways beyond targeted advertising. In my view those organisations that collect data purely for the purpose of targeting ads are in danger of falling victim to the renowned academic Michale Porters famous notationl; being all things to all people is a path for strategic mediocrity1.

    So what data are they collecting?

    The data connected differs from application to application, tracking library to tracking library. The below has been extracted from a network request2 for Flurry Analytics the “worlds most adopted app analytics” which is owned by Verizon Media. This information was collected upon simply opening a paid business focused application.

    • Device
      • Orientation
      • Country
      • Language
      • Timezone
      • OS Version
      • Screen height and width
      • Device model
      • iOS Advertising ID 3
      • Battery Percentage
      • Disk Usage
      • Phone or iPad Carrier
      • Memory available
      • CPU Load
    • Application
      • Name
      • Version
      • Session ID - Could only be for tracking.
      • Session duration in milliseconds

    Worth asking, is your data worth the experience?

    1. The Competitive Advantage: Creating and Sustaining Superior Performance. Michael Porter on Wikipedia 

    2. Information extracted using Charles Proxy. Importantly there are measures that some application developers take to stop Charles and similar tools working. 

    3. Introduced in iOS 7 the identifier for advertising is an Apple supported id for advertising. The Android alternative is the Google Play Services identifier. Importantly these identifiers allow users to limit the extent to which they can be tracked by selecting limit ad tracking, though this is all but useless when users login to and app, unless the ads are being served programmatically with no other derived identifier. 

  • Metadata

    The Australian Governments has recently introduced laws that would force telecommunications companies to store metadata for two years, under the banner of counter-terrorism. Don’t get me wrong I have nothing wrong with the work that the government does in keeping us safe, however, given that number of hackings and breaches that occur these days, there are just too many risks.

    Metadata that is collected by telecommunications companies can be used to track your every movement. In the hands of the wrong people, such information can be used to tell someone if you are at home.

    Several years ago a German politician, Malte Spitz sued German telecommunications company Deutsche Telekom to get all the metadata that they had on him. He successfully got them to hand over a copy of this data, which he has turned into a visulisation that would scare many people and show just how invasive this data is. The 35830 data points used to make this visualisation have been made available to the public. Malte has gone on to give a speech on at TED titled ‘Your Phone Company is Watching’.

    The amount of detail that metadata contains is enough to scare me and make me question just how much information does my phone company have on me?

    Recently Telstra Australia’s largest telecommunications company has admitted that it currently has 3000 terabytes worth of metadata. In 3000 terabytes you could store approximately 1,500,000,000 photos!

    While we live in an age where either government or private enterprise track most of our activities, we must start to question just how much information do they need?

    At the end of the day, we are always going to struggle to stop our telecommunications providers collecting information on us. However, when it comes to the Internet and companies like Facebook, Twitter and Google, we can try to stop trackers or decide which trackers to allow using services like Ghostery.

    Note: This article was updated in November 2019 to fix the typos of my younger self.

  • Aaron Swartz

    Whichever way you look at it, Aaron Swartz has fundamentally changed the Internet. Aaron is one of the people behind reddit, which has been called the front page of the Internet. However, many would suggest that Aarons biggest claim to fame is as a coauthor of RSS or Rich Site Summary standard that is widely used across the Internet.

    Earlier this year a movie was released telling Aarons story, his fight for an open Internet, his legal battle, and explores the questions of access to information and civil liberties that drove his work.

    The movie is embedded below or is available to download for free from

    Note: This article was updated in November 2019 to fix the typos of my younger self.

  • Print Friendly

    As a university student, I’m always having to read the information contained on various websites, that are often filled with ads. Don’t get me wrong I don’t have an issue with ads. However, I do have an issue when this makes a website unfriendly to read.

    I recently came across a fantastic tool, that makes it simple and easy to turn any website into a print friendly, E-mail friendly and PDF friendly format. Print friendly as it is called provides a simple easy to use interface to customise the sections of the website that you really wished print. Perhaps my favourite feature of print friendly is the way it lays out the downloadable PDF documents.

    Although I have only been using print friendly for a few short weeks, I’m convinced that this will be one of those tools that I continue to rely on for years to come. I would encourage you to give print friendly and go for yourself.

    Print Friendly

    Note: This article was updated in November 2019 to fix the typos of my younger self.